Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return Policy
American Gas Lamp Works Direct Sales Return Policy
- Returns will be accepted within 30 days of the invoice/receipt date.
- All returned items must be received in the same, usable condition they were issued in.
- A minimum 25% restocking fee will be applied to all returns.
- The purchaser is responsible for all shipping costs associated with returning item(s), including insurance, fees, and damage claims.
- No credit will be issued for items lost or damaged in return shipping.
- Orders fulfilled with special modifications are non-returnable.
- Items that have been modified or altered by the purchaser are non-returnable.
- Items damaged in shipping or order discrepancies must be reported within 5 business days of delivery for a replacement to be considered.
- Copper lamps, electronics, and mantles are non-returnable.
- For Warranty information, please see our “American Gas Lamp Works LLC Limited Warranty.”
- For material or workmanship defects, please contact American Gas Lamp Works LLC at 724-538-7759.
- Terms subject to change.
