Product Support

Return Policy

American Gas Lamp Works Direct Sales Return Policy

• Returns will be accepted within 30 days of the invoice/receipt date.
• All returned items must be received in the same, usable condition they were issued in.
• A minimum 25% restocking fee will be applied to all returns.
• The purchaser is responsible for all shipping costs associated with returning item(s), including insurance, fees, and damage claims.
• No credit will be issued for items lost or damaged in return shipping.
• Orders fulfilled with special modifications are non-returnable.
• Items that have been modified or altered by the purchaser are non-returnable.
• Items damaged in shipping or order discrepancies must be reported within 5 business days of delivery for a replacement to be considered.
• Copper lamps, electronics, and mantles are non-returnable.
• For Warranty information, please see our “American Gas Lamp Works LLC Limited Warranty.”
• For material or workmanship defects, please contact American Gas Lamp Works LLC at 724-274-7131.
• Terms subject to change.

  AGLW Return Policy, 2015