Product Support

Return Policy

American Gas Lamp Works Direct Sales Return Policy

  • Returns will be accepted within 30 days of the invoice/receipt date.
  • All returned items must be received in the same, usable condition they were issued in.
  • A minimum 25% restocking fee will be applied to all returns.
  • The purchaser is responsible for all shipping costs associated with returning item(s), including insurance, fees, and damage claims.
  • No credit will be issued for items lost or damaged in return shipping.
  • Orders fulfilled with special modifications are non-returnable.
  • Items that have been modified or altered by the purchaser are non-returnable.
  • Items damaged in shipping or order discrepancies must be reported within 5 business days of delivery for a replacement to be considered.
  • Copper lamps, electronics, and mantles are non-returnable.
  • For Warranty information, please see our “American Gas Lamp Works LLC Limited Warranty.”
  • For material or workmanship defects, please contact American Gas Lamp Works LLC at 724-274-7131.
  • Terms subject to change.

  AGLW Return Policy, 2015