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Menu
  • Products
    • Best Selling Lamps
    • Aluminum Lamps
      • Residential Lamps
      • Mid-Size Lamps
      • Estate Lamps
    • Copper Lamps
    • Gas Torches
    • Heaters
    • Fire Bowls
    • Posts & Mounts
      • Posts
      • Pier Mounts
      • Wall Mounts
      • Mailboxes
    • Accessories
      • Lamp Finials
      • Finishes
      • Ladder Rests & Plaques
      • Residential Post Bases
    • Parts
      • Domes and Globes
      • Side Arms and Ventilators
      • Gas Burners & Electric Assemblies
      • Gas Lamp Mantles
      • Other Parts
  • About Us
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    • Photo Gallery
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Home - Product Support - Return Policy

Product Support

Designed to Last for Generations Designed to Last for Generations

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Return Policy

American Gas Lamp Works Direct Sales Return Policy

  • Returns will be accepted within 30 days of the invoice/receipt date.
  • All returned items must be received in the same, usable condition they were issued in.
  • A minimum 25% restocking fee will be applied to all returns.
  • The purchaser is responsible for all shipping costs associated with returning item(s), including insurance, fees, and damage claims.
  • No credit will be issued for items lost or damaged in return shipping.
  • Orders fulfilled with special modifications are non-returnable.
  • Items that have been modified or altered by the purchaser are non-returnable.
  • Items damaged in shipping or order discrepancies must be reported within 5 business days of delivery for a replacement to be considered.
  • Copper lamps, electronics, and mantles are non-returnable.
  • For Warranty information, please see our “American Gas Lamp Works LLC Limited Warranty.”
  • For material or workmanship defects, please contact American Gas Lamp Works LLC at 724-274-7131.
  • Terms subject to change.

  AGLW Return Policy, 2015  

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American Gas Lamp logo in white
  • 1299 4th Ave
    New Kensington, PA 15068
  • 724-274-7131
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