Product Support Designed to Last for Generations

Welcome to Product Support

Learn about American Gas Lamp Works products, view and download online Installation Instructions, browse Frequently Asked Questions,  and more.

How to Place an Online Order for Lamps, Torches, Posts, and Mailboxes*
*To order parts, please contact us directly at 855-427-5483 x100
How many BTUs do American Gas Lamp Works burners use?
Who Can Perform Maintenance on my Gas or Electric AGLW Product?
Where Can I Find Installation Instructions for my AGLW Product?
What is Your Return Policy?
Are Your Products Warrantied?
Where Can I Browse Frequently Asked Questions?

Can’t find what you’re looking for? For additional assistance, please call us at 855-427-5483 or email us at Our Sales and Technical Support teams are available to assist you Monday through Friday between 8AM and 3PM EST.