Product Support

How to Order

To order an American Gas Lamp Works lamp, torch, or post online, simply follow the instructions below.

Prefer to speak with a representative? No problem! Call us to place your order over-the-phone.

We are available to assist you Monday through Friday between 8AM and 4PM EST.

*Please note: Parts and accessories must be ordered over-the-phone. Please call us directly at 724-274-7131 x100.

 

 1. Choose Your Fixture:
Browse our collection of lamps, torches, and posts to select a style that fits your needs. Click, “Customize and Price” on the product page to begin designing your fixture.

 2. Customize Your Fixture:

Use our Design Studio to customize your fixture by selecting the options and decorative accessories that you prefer.

 3. Add to Project:

Once you’ve completed customizing your fixture, you’ll be asked to create an account in order to save your selections and/or complete your order.

 4. Create an Account/Login:

Create a free account to organize your projects, add additional fixtures, save customized products, and submit your order. If you’ve already set up a free account, sign in to view, edit, or add to your existing projects.

 5. Review and Submit Your Order:

Once you’ve verified your account, sign in to submit your order. A sales representative will contact you within three business days to confirm your order, provide the expected delivery date, discuss the shipping costs, and receive your payment information prior to completing the final transaction. At this time, payment can be made with a credit card. We accept Visa, MasterCard, Discover, and American Express.